Worth the value
Data and AI initiatives only perform as well as the operations behind them. We help you standardise IT processes so your systems, pipelines, and models run on a stable foundation, not reactive firefighting.
40
%
of enterprise applications are projected to feature AI agents by 2026, signaling how fast agentic AI is moving from experimentation to production in IT operations.
GARTNER (via Rezolve.ai)30-45
%
Reduction in operational support costs when organisations implement ServiceNow ITSM automation with intelligent workflows replacing manual ticket routing, per Gartner's IT Cost Optimisation report.
GARTNER
275
%
Total ROI over a three-year period when implementing Jira Service Management, with payback in under six months.
FORRESTER (TEI STUDY)+
13
%
of IT tickets are responsible for 80% of all lost productivity, underscoring the value of standardized, proactive service management over reactive firefighting.
HDI BENCHMARKING
One-stop-shop:
Service Strategy
Together, we define which data, AI, and IT services you need, align them with your business goals, and plan capacity ahead of demand. You stay in control of your service portfolio, financial planning, and risk, we bring the structure and expertise to support you in owning it well.
Service Design
You set the direction, we help build it. Together we design new data, AI, and IT services, or refine existing ones, including Service Level Agreements, capacity, availability, security, and continuity requirements. You define the standards; we help build the processes, policies, and architecture behind them.
Service Transition
Rolling out or modifying your data, AI, and IT services into live environments takes careful hands. We guide change management, release and deployment, and knowledge management, so your services go live with minimal disruption, while your team stays in control at every step.
Service Operation
We help you define and set up the operational model for your data, AI, and IT services, incident management for fast recovery, problem management to address root causes, event monitoring, request fulfillment, and access management. You run day-to-day operations with a clear process in place and a single point of contact when you need support.
Continual Service Improvement (CSI)
Together, we shape the operational model for your data, AI, and IT services, incident management for fast recovery, problem management to address root causes, event monitoring, request fulfillment, and access management. You run day-to-day operations with a clear process in place and a single point of contact when you need support.
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Proactive Service Management
Solving tomorrow's problems today, we help you put proactive solutions in place that reduce overall ticket traffic and catch issues before they ever reach the queue.
Service Integration & Orchestration
Connecting the dots across your organization, we help you extend service management adoption beyond IT, integrating it with business processes across every function.
Why Clients Work With Us
01
Grounded in Real Experience
Our team has built and delivered the work they now guide clients through, so every recommendation comes from lived expertise, not theory.
02
Built for Long-Term Partnership
We stay close through delivery and beyond, so the value compounds instead of resetting with every new engagement.
03
Matched to Your Context
No two initiatives are the same. We shape our approach to what your specific situation actually requires.
Our Data & AI Service Management experts
Meet the people who've built and delivered data and AI service management for organizations like yours.
Tom Koufakis
Software Engineering Leader | Cloud Architect | Digital Transformation | AI/ML Innovator
Tom is a strategic software engineering leader with over 25 years of experience driving digital transformation across North America, LATAM, and Asia. He brings deep technical and organizational expertise in delivering scalable, cloud-native platforms and leading high-impact engineering teams across global markets.
PROFILE
Philippe Schmid
Supply Chain & Transformation Leader | Digital Operations | Strategy | M&A Integration | Resilience Expert
Philippe is a global supply chain and business transformation expert with over 25 years of leadership experience in the FMCG industry. He has driven major programs across Europe, North America, and emerging markets, combining operational excellence with cutting-edge digital strategy.
PROFILE
